At Vokalen, we believe in providing our customers with a seamless and hassle-free warranty experience. Whether you're purchasing a brand-new product or a refurbished ("pre-owned") item, we strive to ensure that your investment is protected.
Our limited warranty, designed to complement any statutory warranties provided by law, offers peace of mind and assurance. Refurbished products come with their own unique warranty, which can be found on the product listing. If you have any questions or need confirmation, simply reach out to us at support@vokalen.com with your order receipt.
Please note the warranty periods for our products is 12 months.
To claim your warranty, please have the following information ready:
- Order ID: You can locate this in the order history of the account used for the purchase.
- Model Number: You can find this in your account's order history, on the packaging or manual of the product, or printed directly on the product itself. Having the model number ensures accurate identification of your product.
- Serial Number (SN): The SN is typically located on the main body of the product, on a sticker, tag, or directly printed. Please note that it's never located on the packaging.
By providing us with these details, you'll help expedite the warranty claim process and ensure a swift resolution to any issues you may encounter. If you have any questions or require assistance, our dedicated customer support team is here to help. Simply reach out to us, and we'll be happy to assist you.