For information regarding our return policy and warranty, please visit our Return Policy Page. There, you'll find detailed information about our return process and warranty coverage.

If you're not satisfied with the sound, fit, or style of your headphones, please refer to our Return Policy Page for information on returns and warranty coverage. Our return policy outlines the options available to you in such cases. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.

If your headphones have sustained physical damage, such as a snapped headband, please refer to our Return Policy Page for information on our warranty coverage and options for repair or replacement. If you have any further questions or need assistance, please contact our customer support team for personalized assistance.

Utilizing TWS technology, the Air Pro establishes a seamless wireless connection with your Bluetooth device, delivering an immersive stereo sound experience. TWS, or True Wireless Stereo, enables the transmission of left and right audio channels independently via Bluetooth.

In the event of audio loss in one earbud, it could result from a communication lapse between the left and right audio channels. To reestablish the connection, simply place both earbuds into the charging case. Upon successful TWS pairing, indicated by three blue LED blinks, the link between the earbuds is restored.

Please note that the battery levels may vary between earbuds depending on usage. Ensure both earbuds have sufficient charge.

Regarding crackling sounds, they may stem from Bluetooth connection instability or range limitations. To maintain a stable connection, ensure the headphone and Bluetooth device are within range. Consider relocating closer to the audio source and away from electronic interference. If crackling persists, try disconnecting and reconnecting the headphones to your device.

For persistent issues like no audio or connectivity problems, despite reconnection attempts or factory resets, consider restarting your Bluetooth device and reinitiating pairing steps to resolve the issue.

Equalizer

An equalizer, or EQ, adjusts audio frequencies to suit your preferences. With the Vokalen Connect app, choose from presets like Studio, Bass, Jazz, or Pop, or create your own EQ settings for personalized sound.

Ambient Sound Listening Mode

Hyper Pro and Air Pro feature Active Noise Cancellation (ANC) technology, reducing background noise for clearer audio in noisy environments like transit stations or airplanes.

You may restore Air Pro Earbuds to their default settings by performing a factory reset. To do this, placeboth earbudsin the charging case. Keep thecase open, then press and hold thecase buttonfor 10 seconds.You will firstly see the blueLED turned on for 2 seconds, followed by the LED blinking blue and red. Keep pressing until the blue LED is turned on again. Release the button. The LED will blinkin blue and red, indicating that the earbuds are reset and are readyto start over for a Bluetooth pairing.